Module 6 - Tourism Recovery

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Question 1 of 7

1. Question
1. Which of the following statements best describes the relationship between leadership and management?
- Leadership and management are the same and interchangeable.
- Leadership and management are entirely separate concepts with no overlap.
- Leadership and management must go hand in hand, they are linked and complementary.
- Managers always possess leadership qualities, but leaders do not need management skills.
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Question 2 of 7

2. Question
2. Which of the following best describes the primary role of leadership versus management in an organization?
- Leadership is primarily about planning and budgeting, while management is about establishing direction and aligning people.
- Leadership focuses on producing change and developing strategies, while management is concerned with producing predictability and organizing resources.
- Leadership is mainly about controlling and problem solving, while management's role is to motivate, mentor, and inspire.
- Leadership and management both share the same roles and responsibilities in an organization.
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Question 3 of 7

3. Question
3. How does a crisis typically impact employee performance and behavior, and what is the role of leadership during such times?
- A crisis generally increases employees' trust in management and their performance reaches 100% with effective leadership.
- During a crisis, employees' performance often remains the same, but sick leave and staff fluctuation may increase.
- In times of crisis, employees' performance may be blocked due to fear and insecurity, trust in management may decrease, and sick leave and staff fluctuation may increase. Leadership must provide security during these times.
- A crisis typically improves employee performance due to increased motivation to overcome challenges.
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Question 4 of 7

4. Question
4. What are some of the key roles and actions a leader should adopt in a crisis situation?
- Leaders should ignore their personal fears and only focus on the organization's well-being.
- Leaders should limit communication with employees to avoid panic and uncertainty.
- Leaders should take a passive role and allow employees to navigate their own responses to thecrisis.
- Leaders should actively guide and help others, communicate clearly about the situation and decision-making process, and explain the reasons behind specific actions.
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Question 5 of 7

5. Question
5. True or false- Crisis are characterised by uncertainties and thus adaptive leadership is a leadership approach to systematically counter these uncertainties?
- True
- False
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Question 6 of 7

6. Question
6. What is an important approach to decision-making during a crisis according to the text?
- Make decisions solely based on the existing, potentially limited, information to conserve time.
- Avoid making decisions until all information is available to eliminate the possibility of wrong decisions.
- Develop robust decision-making processes that allow for quick decisions and corrections, if necessary, while ensuring transparency in the decision-making rationale.
- Rely on instinct rather than incomplete or changing information to make decisions during a crisis.
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Question 7 of 7

7. Question
7. What qualities are important for leaders to exhibit during a crisis?
- Leaders should stay invisible, making decisions behind the scenes and avoid sharing the burden.
- Leaders should express only strength and hide any signs of vulnerability to maintain a strong front.
- Leaders should stay visible, listen, share the load, be honest and authentic, show both strength and vulnerability, and know their own limits.
- Leaders should ignore the psychological demands of the crisis and focus solely on the practical needs.
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