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1. What are the five steps to optimize your management of operations according to the text?
2. What is the main purpose of stakeholder management in an organization?
3. True or False: In the event of a crisis, the success of crisis management largely depends on the company's quick and precise communication with its stakeholders.
4. Which of the following is NOT one of the six key tasks of HR crisis management?
5. What is NOT included in the eight steps to create a crisis communication plan?
6. Which of the following does NOT belong to the "Five A's of Crisis Communication"?
7. What are the main benefits of social media monitoring for a business?