Module 5 - Tourism Recovery

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Question 1 of 7

1. Question
1. What are the five steps to optimize your management of operations according to the text?
- Boost communication, think in processes, start mapping, analyse and optimise, and reduce staff.
- Boost communication, think in processes, start mapping, analyse and optimise, and use the power of technology.
- Reduce communication, eliminate processes, start mapping, analyse and optimise, and use the power of technology.
- Boost communication, ignore processes, start mapping, analyse and optimise, and use the power of technology.
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Question 2 of 7

2. Question
2. What is the main purpose of stakeholder management in an organization?
- To strengthen positive influences and minimize negative ones among interest groups.
- To increase the profitability of the organization by managing stakeholders.
- To control the behavior of all stakeholders both inside and outside the organization.
- To reduce the number of stakeholders to simplify operations.
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Question 3 of 7

3. Question
3. True or False: In the event of a crisis, the success of crisis management largely depends on the company's quick and precise communication with its stakeholders.
- True
- False
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Question 4 of 7

4. Question
4. Which of the following is NOT one of the six key tasks of HR crisis management?
- Policy and process management
- Employee skills and information tracking
- Social media management
- Crisis communication and employee relations
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Question 5 of 7

5. Question
5. What is NOT included in the eight steps to create a crisis communication plan?
- Set goals
- Create an information hierarchy
- Assign people example crisis scenarios
- Establish a performance evaluation system
- Identify potential risks
- Create social media guidelines
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Question 6 of 7

6. Question
6. Which of the following does NOT belong to the "Five A's of Crisis Communication"?
- Alert
- Assess
- Activate
- Administer
- Appraise
- Adjourn
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Question 7 of 7

7. Question
7. What are the main benefits of social media monitoring for a business?
- Trend & Market Research and Product Innovation
- Reputation Management and Crisis Management
- Competitor Analysis and Product Innovation
- All of the above
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